Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Most items ship within 1-3 business days. Clothing, tote bags, mugs and water bottles ship within 5-10 business days.
Return Policy
We want you to be happy with your purchase, please contact us if your item arrives damaged or if you need to return it.
You may return most new, unopened items within 15 days of delivery for a refund minus the shipping cost. Opened bath & body products cannot be returned for health and safety reasons.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email enchantedwildcraft@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please take a picture of the item/s and the box if it was damaged in shipping and include as an attachment in your email for faster service. Please state your order number and let us know what happened.